Personal Identification Information
Carrot’s may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, buy a gift card, or and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. A User that is a gift card sender may be asked for your name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Carrot’s Services.
Non-Personal Identification Information
Carrot’s may collect non-personal identification information about Users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system, device type, session start and stop time, time zone, general location (city and country), network connection (ex: Wi-Fi, cellular), browser and device information, the Internet service providers utilized and other similar information.
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How Carrot’s Collects Information
Carrot’s may collect and use Users personal information for the following purposes: To run and operate Carrot’s Website, we may need your information to display content on the Site correctly. To improve customer service information you provide helps us respond to your customer service requests and support needs more efficiently. To personalize user experience we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. To improve our Site we may use feedback you provide to improve our products and services. To process payments we may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. To run a promotion, contest, survey or other Site feature to send Users information they agreed to receive about topics we think will be of interest to them. To send periodic emails we may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
How Carrot’s Protects Your Information
Carrot’s adopts appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.
Sharing Your Personal Information
If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Carrot’s will retain Users personal identification information for as long as necessary to provide or as long as necessary to provide Carrot’s Services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing Users personal identification information, communications and anything else as required by applicable laws and regulations.User rights
If you are a California resident, please click here if you want more information about the California Consumer Privacy Act: https://www.oag.ca.gov/privacy/ccpa
EU/UK/Switzerland (collectively “EU+”) User Rights
The controller of all data collected by us through the Carrot’s Services is Carrot’s Technology, LLC.
As an EU+ resident, you may request to:
Receive confirmation as to whether or not personal identification information concerning you is being processed, and access your stored personal identification information, together with supplementary information.
Receive a copy of personal identification information you directly volunteer to us in a structured, commonly used and machine-readable format.
Request rectification of your personal identification information that is in our control.
Request erasure of your personal identification information.
Object to the processing of personal identification information by us.
Request to restrict processing of your personal identification information by us.
Lodge a complaint with a supervisory authority.
Please note that these rights pertain to EU+ residents only, are not absolute, and may be subject to our own legitimate interests and regulatory requirements. A list of Supervisory Authorities is available here: https://edpb.europa.eu/about-edpb/board/members_en
Users Outside the EU+ - Some of the aforementioned rights are applicable in certain jurisdictions outside the EU+ as well. Users residing outside the EU+ are welcome to contact us for any questions or requests at the details below.
If you wish to exercise any of your rights or submit a request regarding your personal identification information processed by us, please refer to the contact information below.
Transfer of data outside the EU+
If you reside in the EU+, please note that some data recipients may be located outside the EU+. In such cases we will transfer your data only to such countries as approved by the European Commission and other applicable data protection authorities as providing adequate level of data protection or enter into legal agreements ensuring an adequate level of data protection.
Our policy towards children
We understand the importance of protecting children’s privacy, especially in an online environment. Our Services are not designed for or directed at children under the age of 16 years old (“Minors”).
We do not knowingly collect personal identification information from Minors. If a parent or guardian becomes aware that his or her child has provided us with personal identification information, he or she should contact us using the details provided below.\
How to contact us
If you wish to exercise any of the aforementioned rights, or receive more information, please contact our Data Protection Officer (“DPO”) using the details below:
Mailing address: Carrot’s Technology, LLC, 3811 Turtle Creek Blvd., Suite 1280, Dallas, TX 75219